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Única empresa especializada en mudanzas y transportes internacionales de larga distancia.
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WillMove es una empresa que realiza únicamente mudanzas y transportes internacionales de larga distancia. Nuestra oficina central se encuentra en Madrid pero disponemos de equipos para realizar servicios en todo el territorio nacional . Contamos con un equipo internacional altamente cualificado el cual podrá resolver sus dudas es más de 5 idiomas distintos y con todo nuestro personal siendo bilingüe en por lo menos español e inglésLeer más
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Valoraciones
163
reseñas de Sirelo y Google
80% de los usuarios recomiendan esta empresa de mudanzas
Carlos Arjiz
19 marzo, 2025
en Sirelo
We just completed our move to Dubai with them, and it has been the worst experience of our lives. A complete disaster—from tracking and timelines to the budget, which ended up being 55% over the initial signed agreement.
Everything comes with extra costs, and they take no responsibility for anything. There is no tracking whatsoever, and at no point do you have a clear idea of where your belongings are.
Consider this a warning for anyone else—your life could turn into a nightmare. If anyone wants more details, feel free to contact me privately, as I don’t want anyone else to go through what we did.
Now they’ll reply with this or that, or mention something from the fine print, but honestly, if you don’t want to go through the same experience we did, don’t pay any attention to them.
Acabamos de terminar la mudanza a Dubai con ellos y ha sido la peor experiencia de nuestras vidas. Todo un desastre, desde el seguimiento a los tiempos pasado por el presupuesto con el cual acabamos con un 55% por encima de lo firmado inicialmente. Todo son extra costes y no se responsabilizan por nada. No hacen seguimiento de nada, en ningún momento tienes claro dónde están tus pertenencias. Quedáis avisados los siguiente de la pesadilla en la que se puede convertir vuestra vida. Si alguien quiere más detalles no dude en contactar por privado porque no quiero que nadie vuelva a pasar por lo que hemos pasado nosotros.
Ahora contestaran que esto o aquello y que si en la letra pequeña esto o aquello pero sinceramente, si no queréis pasar por lo mismo que nosotros no le hagáis casoLeer más
Everything comes with extra costs, and they take no responsibility for anything. There is no tracking whatsoever, and at no point do you have a clear idea of where your belongings are.
Consider this a warning for anyone else—your life could turn into a nightmare. If anyone wants more details, feel free to contact me privately, as I don’t want anyone else to go through what we did.
Now they’ll reply with this or that, or mention something from the fine print, but honestly, if you don’t want to go through the same experience we did, don’t pay any attention to them.
Acabamos de terminar la mudanza a Dubai con ellos y ha sido la peor experiencia de nuestras vidas. Todo un desastre, desde el seguimiento a los tiempos pasado por el presupuesto con el cual acabamos con un 55% por encima de lo firmado inicialmente. Todo son extra costes y no se responsabilizan por nada. No hacen seguimiento de nada, en ningún momento tienes claro dónde están tus pertenencias. Quedáis avisados los siguiente de la pesadilla en la que se puede convertir vuestra vida. Si alguien quiere más detalles no dude en contactar por privado porque no quiero que nadie vuelva a pasar por lo que hemos pasado nosotros.
Ahora contestaran que esto o aquello y que si en la letra pequeña esto o aquello pero sinceramente, si no queréis pasar por lo mismo que nosotros no le hagáis casoLeer más
NADA
TODO
Mudanza de Leon (España) a Dubai (Emiratos Árabes Unidos)
R.T.
24 enero, 2024
en Sirelo
I wish to advise you of our moving experience with WillMove from 15Mar23-30Jun23 from Arboleas,Almeria 04660 Spain to Perth W Australia via Hong Kong Express freighter. We are VERY disappointed with the service that was provided, despite my frequent emails to the various individuals that represented WillMove management during the whole period of the transfer of our goods from Spain to WA.
Our goods were collected & re-packed properly by WillMove packers. An inventory was prepared & accepted by WillMove's representatives & it was provided to WillMove's supervisors, who also requested & accepted my payment for insurance for the goods being transported for us from Spain to WA.
In point of fact, your staff in Arboleas sealed all our boxes PROPERLY before they took them away for the voyage to Perth WA. They put on strong cellotape to replace the masking tape I had used in error, your men also packed the last half-a-dozen boxes on your inventory completely for us, despite the fact they were supposed to arrive at 9am & didn't arrive until past 3pm (I made over 20 calls & sent many messages to WillMove during this time & was VERY stressed, not a good situation for a man who's had several heart attacks/strokes). So, I think I can safely say our goods WERE packed correctly, as per your stated requirements.
We arrived in Sydney NSW on 20Mar23 where we were in rental that we found in Mudgee NSW, we're now in Tuncurry.
Our goods had arrived in Fremantle from Spain via a Chinese vessel Hong Kong Express. Somewhere in this voyage between Spain & Fremantle Customs, some of our boxes were crushed & items were damaged & some, we discovered, were missing from our inventory. There was an electric sewing machine in our inventory, a valuable antique, that was NOT there when we finally received our goods from Perth, also there were ornaments missing, my wife even had her shoes missing?
Our goods were in my daughter's hands from June-Dec ( & she's totally trustworthy!) until she was able to send my goods to Sydney where we've been obliged to settle.
I sent messages to WillMove, but their response was simply to say 'as I only had total loss insurance, I couldn't claim against their insurance cover'.
But, I wanted WillMove to pursue their Chinese (?) counterparts in our move to identify those responsible for the damage & theft of our goods. Surely, WillMove would want to limit such damage for the benefit of their future customers? Apparently, that's not the case. After our goods had been stored for assessment by Australian Customs, pending collection by WillMove's Perth representatives Palmers Relocations, my representative, my daughter in Perth, received our goods & she noted & advised the removalists that several boxes had been crushed or opened in transit.
I reported this information to WillMove management, as I've said in this review, to be told that I had NO claim against the insurance that they had approved for my goods during their transit on vessel Hong Kong Express or at any stage during their travels under the auspices of WillMove due to their packers had NOT advised WillMove that they HAD re-packed our goods in our boxes due to us having NOT properly taped our boxes closed for the voyage.
I find it alarming & interesting that this has been the response from WillMove & draw your attention to this matter as a serious concern on the probity demonstrated by WillMove management. I'm concerned that WillMove will probably demonstrate, if they haven't already, a similar lack of concern for their customers & I feel obliged to warn you of my own experience with WillMove so you can monitor their future behaviour with other customers, in case you get tarnished with being as uncaring as are WillMove.
Roberto Traynor
WillMove customer ID 102000Leer más
Our goods were collected & re-packed properly by WillMove packers. An inventory was prepared & accepted by WillMove's representatives & it was provided to WillMove's supervisors, who also requested & accepted my payment for insurance for the goods being transported for us from Spain to WA.
In point of fact, your staff in Arboleas sealed all our boxes PROPERLY before they took them away for the voyage to Perth WA. They put on strong cellotape to replace the masking tape I had used in error, your men also packed the last half-a-dozen boxes on your inventory completely for us, despite the fact they were supposed to arrive at 9am & didn't arrive until past 3pm (I made over 20 calls & sent many messages to WillMove during this time & was VERY stressed, not a good situation for a man who's had several heart attacks/strokes). So, I think I can safely say our goods WERE packed correctly, as per your stated requirements.
We arrived in Sydney NSW on 20Mar23 where we were in rental that we found in Mudgee NSW, we're now in Tuncurry.
Our goods had arrived in Fremantle from Spain via a Chinese vessel Hong Kong Express. Somewhere in this voyage between Spain & Fremantle Customs, some of our boxes were crushed & items were damaged & some, we discovered, were missing from our inventory. There was an electric sewing machine in our inventory, a valuable antique, that was NOT there when we finally received our goods from Perth, also there were ornaments missing, my wife even had her shoes missing?
Our goods were in my daughter's hands from June-Dec ( & she's totally trustworthy!) until she was able to send my goods to Sydney where we've been obliged to settle.
I sent messages to WillMove, but their response was simply to say 'as I only had total loss insurance, I couldn't claim against their insurance cover'.
But, I wanted WillMove to pursue their Chinese (?) counterparts in our move to identify those responsible for the damage & theft of our goods. Surely, WillMove would want to limit such damage for the benefit of their future customers? Apparently, that's not the case. After our goods had been stored for assessment by Australian Customs, pending collection by WillMove's Perth representatives Palmers Relocations, my representative, my daughter in Perth, received our goods & she noted & advised the removalists that several boxes had been crushed or opened in transit.
I reported this information to WillMove management, as I've said in this review, to be told that I had NO claim against the insurance that they had approved for my goods during their transit on vessel Hong Kong Express or at any stage during their travels under the auspices of WillMove due to their packers had NOT advised WillMove that they HAD re-packed our goods in our boxes due to us having NOT properly taped our boxes closed for the voyage.
I find it alarming & interesting that this has been the response from WillMove & draw your attention to this matter as a serious concern on the probity demonstrated by WillMove management. I'm concerned that WillMove will probably demonstrate, if they haven't already, a similar lack of concern for their customers & I feel obliged to warn you of my own experience with WillMove so you can monitor their future behaviour with other customers, in case you get tarnished with being as uncaring as are WillMove.
Roberto Traynor
WillMove customer ID 102000Leer más
Descuidado con mobiliario
Mudanza de Arboleas, Almeria (España) a Perth (Australia)
Respuesta de WillMove Worldwide
24 enero, 2024
I appreciate you taking the time to share your concerns regarding your recent move from Arboleas, Almeria, Spain, to Perth, Western Australia, with WillMove. Your feedback is important to us, and we understand the significance of a seamless relocation experience.
I want to address the points you raised and clarify some aspects of the service provided. As agreed upon, our quotation for the removal service did not include professional packing. We understand that you personally packed your goods, and we appreciate your diligence in preparing an inventory.
Upon receipt of your goods in Fremantle, we acknowledge the reported damages to several boxes during transit. However, I must clarify that when customers opt for owner-packed goods, the insurance coverage typically extends to total loss only. This limitation is due to the absence of professional packing, which could otherwise mitigate potential damages.
Our records indicate that you elected for insurance covering complete loss, and this was communicated to you during the pre-service discussions. Unfortunately, damages to items within owner-packed boxes may not be eligible for individual claims as they fall outside the scope of the insurance coverage.
I want to express our understanding of your disappointment and assure you that we take your feedback seriously. We are committed to addressing any areas where our communication or service may have fallen short.
If you have any additional concerns or if there are specific details you would like us to further investigate, please feel free to provide more information. Your satisfaction is important to us, and we are here to assist in any way we can.
Thank you for bringing your experience to our attention, and we appreciate your understanding of the terms outlined in our agreement.Leer más
I want to address the points you raised and clarify some aspects of the service provided. As agreed upon, our quotation for the removal service did not include professional packing. We understand that you personally packed your goods, and we appreciate your diligence in preparing an inventory.
Upon receipt of your goods in Fremantle, we acknowledge the reported damages to several boxes during transit. However, I must clarify that when customers opt for owner-packed goods, the insurance coverage typically extends to total loss only. This limitation is due to the absence of professional packing, which could otherwise mitigate potential damages.
Our records indicate that you elected for insurance covering complete loss, and this was communicated to you during the pre-service discussions. Unfortunately, damages to items within owner-packed boxes may not be eligible for individual claims as they fall outside the scope of the insurance coverage.
I want to express our understanding of your disappointment and assure you that we take your feedback seriously. We are committed to addressing any areas where our communication or service may have fallen short.
If you have any additional concerns or if there are specific details you would like us to further investigate, please feel free to provide more information. Your satisfaction is important to us, and we are here to assist in any way we can.
Thank you for bringing your experience to our attention, and we appreciate your understanding of the terms outlined in our agreement.Leer más
J.G.
29 junio, 2023
en Sirelo
Empresa muy profesional y fiable. Desde el primer momento nos dieron información muy completa y detallada de todo el proceso y los trámites a seguir. Todas las personas del equipo que intervinieron en nuestra mudanza siempre nos atendieron e informaron correctamente y de forma muy amable. Toda nuestra mudanza llegó completa y en perfecto estado.. Empresa 100% recomendable.
Profesional
Mudanza de Barcelona (España) a San José Del Cabo (México)
Respuesta de WillMove Worldwide
30 junio, 2023
Muchas gracias por su comentario! Nos alegramos de que todo haya salido como previsto. Muchas gracias y un saludo, Equipo de WillMove Worldwide
A.
26 marzo, 2023
en Sirelo
No nos ofrecieron una de las alternativas que era la que nosotros demandábamos.Queriamos que fuese por “grupaje”.
Mudanza de Madrid (España) a Melbourne (Australia)
P.M.
10 noviembre, 2022
en Sirelo
Se han preocupado por agilizar el proceso y han sido flexibles a nuestros requisitos.
Los embalajes son excelentes.
Los embalajes son excelentes.
Flexible
Communicación
Mudanza de Castro Urdiales (España) a Charlotte (Estados Unidos)
William
5 julio, 2022
en Sirelo
las cosas estaban muy bien empacadas, todo llego completo de acuerdo al listado de empaque y en buenas condiciones.
Mudanza de Madrid (España) a Mérida (México)
As you know you provided a list with what you were to ship and the collected items were not the same as in the quote. The airline prior to shipping asked about an oversized and what to do with it. Your response on what to do with the item took over 10 days delaying the departure. It is worth noting that as you packed your goods and tried exporting items which were prohibited as stated on the customs regulations and emails provided to you. Customs inspected your shipment and additional charges for handling in customs facilities and demurrage happened. For your next move we suggest abiding by the law as to avoid these charges and penalties.
Kind Regards,