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Valoraciones
105
reseñas de Sirelo y Google
Olena
13 octubre, 2026
en Google
I do not recommend this company. Extremely careless handling of belongings, and if anything gets damaged, it seems impossible to get the company to take responsibility.
We shipped a suitcase and several boxes from Spain to Romania. When they arrived, the suitcase was damaged and dirty. The boxes arrived in terrible condition: torn along the seams and sides, dented, and damaged. They even managed to tear a vacuum cleaner box made of very thick cardboard and break a sturdy plastic hanger inside it. It was obvious that the hanger had caught on something outside the box, tearing the cardboard from the outside and breaking the hanger. Some other items sustained minor damage, and one small item never arrived at all - it may have fallen out through a hole in one of the boxes. Almost all the smaller cardboard boxes packed inside the larger box were also crushed.
However, the biggest problem was a cosmetology chair that had been packed in one of the boxes.
Before transport, the chair was practically new, fully functional, and stable. It moved easily and smoothly on its wheels. After transport, it wobbles, and one of the wheels no longer touches the floor, leaving a gap of approximately 0.5-1 cm. As a result, instead of rolling smoothly in the intended direction, they turn sideways, catch, and drag across the floor. The chair is difficult to move, has lost its stability, and no longer functions properly. In its current condition, I cannot use it safely.
I contacted the company to resolve the issue. First, I sent an email, but received no response for a week. I then contacted them via WhatsApp. They replied that the company was not responsible because the items had already been delivered and should have been inspected at the time of delivery. After I sent another message, they simply ignored me and have not responded since.
This raises an obvious question: how exactly was I supposed to inspect 120 kg of belongings in the middle of the street? Was the driver expected to wait while I unpacked every box, checked every item, and tested the chair? How could I properly test the chair on uneven asphalt? How was I supposed to test electrical equipment outside without a power outlet? And what if it was raining? The driver did not even offer us the opportunity to inspect the belongings - he simply unloaded everything and quickly drove away.
What is particularly frustrating is that the problem with the chair was not visible during a routine visual inspection. It only became apparent when I tried to use it. The absence of obvious impact marks does not mean that an item could not have been damaged during transport.
I move frequently and have used various transport companies. With other companies, the boxes usually arrived in almost the same condition in which they had been sent. This time, I handed over intact boxes and received them torn and crushed. This was not just damage to fragile items, but also damage to things that should have been able to withstand normal transportation.
Unfortunately, I did not photograph every box upon delivery because I had no intention of filing a complaint. I only have one photo, which was taken for another purpose.
So if something gets damaged, the company may simply point out that you did not inspect everything at the moment of delivery and refuse to address the problem.
I do not recommend this company if you want your belongings to be handled with care and expect the company to at least try to find a solution if something is damaged.
We also had another unpleasant experience: we were told to carry 120 kg of belongings downstairs because the driver wouldn’t wait, but in the end, our belongings weren’t collected. We were left with all the boxes outside and no elevator to carry them back up. Moreover, we had to empty the apartment within two days before flying abroad, so it was essential to have our belongings collected that day. Yet the company made no effort to help us find a solution. We had to figure everything out ourselves. I’ll write a separate review about this incident.Leer más
We shipped a suitcase and several boxes from Spain to Romania. When they arrived, the suitcase was damaged and dirty. The boxes arrived in terrible condition: torn along the seams and sides, dented, and damaged. They even managed to tear a vacuum cleaner box made of very thick cardboard and break a sturdy plastic hanger inside it. It was obvious that the hanger had caught on something outside the box, tearing the cardboard from the outside and breaking the hanger. Some other items sustained minor damage, and one small item never arrived at all - it may have fallen out through a hole in one of the boxes. Almost all the smaller cardboard boxes packed inside the larger box were also crushed.
However, the biggest problem was a cosmetology chair that had been packed in one of the boxes.
Before transport, the chair was practically new, fully functional, and stable. It moved easily and smoothly on its wheels. After transport, it wobbles, and one of the wheels no longer touches the floor, leaving a gap of approximately 0.5-1 cm. As a result, instead of rolling smoothly in the intended direction, they turn sideways, catch, and drag across the floor. The chair is difficult to move, has lost its stability, and no longer functions properly. In its current condition, I cannot use it safely.
I contacted the company to resolve the issue. First, I sent an email, but received no response for a week. I then contacted them via WhatsApp. They replied that the company was not responsible because the items had already been delivered and should have been inspected at the time of delivery. After I sent another message, they simply ignored me and have not responded since.
This raises an obvious question: how exactly was I supposed to inspect 120 kg of belongings in the middle of the street? Was the driver expected to wait while I unpacked every box, checked every item, and tested the chair? How could I properly test the chair on uneven asphalt? How was I supposed to test electrical equipment outside without a power outlet? And what if it was raining? The driver did not even offer us the opportunity to inspect the belongings - he simply unloaded everything and quickly drove away.
What is particularly frustrating is that the problem with the chair was not visible during a routine visual inspection. It only became apparent when I tried to use it. The absence of obvious impact marks does not mean that an item could not have been damaged during transport.
I move frequently and have used various transport companies. With other companies, the boxes usually arrived in almost the same condition in which they had been sent. This time, I handed over intact boxes and received them torn and crushed. This was not just damage to fragile items, but also damage to things that should have been able to withstand normal transportation.
Unfortunately, I did not photograph every box upon delivery because I had no intention of filing a complaint. I only have one photo, which was taken for another purpose.
So if something gets damaged, the company may simply point out that you did not inspect everything at the moment of delivery and refuse to address the problem.
I do not recommend this company if you want your belongings to be handled with care and expect the company to at least try to find a solution if something is damaged.
We also had another unpleasant experience: we were told to carry 120 kg of belongings downstairs because the driver wouldn’t wait, but in the end, our belongings weren’t collected. We were left with all the boxes outside and no elevator to carry them back up. Moreover, we had to empty the apartment within two days before flying abroad, so it was essential to have our belongings collected that day. Yet the company made no effort to help us find a solution. We had to figure everything out ourselves. I’ll write a separate review about this incident.Leer más
Iuliana Iuliana
12 septiembre, 2026
en Google
Super multumita,intodeauna mi au ajuns pachetele in Romania Direct la destinatie
María Ramona Eana
21 agosto, 2026
en Google
Una empresa ,estafadora, despues de varias dias reciben el sobre y sorpresa (faltan documentos).lo he puesto el dia 8 de agosto de delante de la tienda de rumanos de Alzira ( tienda Elena) lo recibe hoy el dia 21de agosto.Hemos llamado varias veces para preguntar por el i la tipica respuesta(no contesta el destinatario)cuando mi padre siempre contesta.
iuli mitran
7 agosto, 2026
en Google
Cea mai proasta firma de colete la Madrid îți zice una și la ROMINIA te trezești cu alt ceva îți zice joi îți ajung și de joi vineri și de vineri cind te informezi la ce ce oră zice ca vine la ultima oră . Astea din ROMINIA îi înjură pe ăia din Spania și ăia din Spania îi zice jură pe aia din ROMINIA ca să vedeți și voi firma de paquete . Dă vina unu pe alți si la final tot noi suntem prosti . Sfatul meu căutați altă firmă chiar dacă vă ia mai mult și întrebați sigur cind ajunge și să vă pună pe hirtie data de ajungere să nu pățiți tot ca mine . Halal firmă de paquete
Bogdan Stoica
28 junio, 2026
en Google
Pachetele au ajuns din Spania (Sevilla) in România foarte rapid (4 zile din momentul preluării), întregi (au lipit stickere cu muy fragil iar cei de la fan au avut grijă), iar prețul a fost excelent (am trimis 7 colete, în total 60kg cu 100€). Recomand cu toată încrederea, trebuie doar respectate indicațiile legate de ambalare si etichetare a pachetelor.
ana maria csurkui
13 septiembre, 2025
en Google
Locuiesc de 13 ani în Madrid și aceasta este firma cu care trimit și primesc pachete de ani de zile. Sunt foarte serioși, nu am avut niciodată nicio problemă sau incident, comunicarea este întotdeauna rapidă și eficientă.
